Troubleshoot wearables data issues in your account

If your data in your League account doesn’t match your Apple Watch

Your Apple Watch syncs data with Apple Health, and Apple Health then sends the data to your League account. First check if your Apple Watch and Apple Health show the same data. If your Apple Watch shows different data than Apple Health, make sure your Apple Watch is set to the highest priority in Apple Health.

If your data in your League account doesn’t match the data on your wearable app

Wearable apps sync data with Google Fit or Apple Health, which then send the data to your League account. First check if your wearable app and Apple Health or Google Fit show the same data. If your wearable app shows different data than Apple Health or Google Fit, try closing and re-opening the wearable app.

Some wearable apps also have specific times they sync data with Apple Health and Google Fit, or require you to complete certain actions in the app before they can sync data. We put together a list of help center websites for some popular wearable apps that may have helpful information.

If your data in your League account doesn’t match your Fitbit, Garmin, Polar or Withings data

Follow our troubleshooting steps to fix any data syncing issues between Fitbit, Garmin, Polar or Withings and your League account.

If your data in your League account doesn’t match the data in Apple Health or Google Fit

Make sure Apple Health or Google Fit is still connected to the League app, under “Apps & Devices”. If it’s not connected, tap “Connect” beside Apple Health or Google Fit and follow the steps.

If none of these troubleshooting steps worked

Our customer care team is happy to help! Contact our Customer Care team through Chat or email us at help@league.com.